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Q: When my item will be delivered?
Once you order your items it can take up to 2 business days before the items are sent out for delivery. Once they are on the way it should not
take more than 5-7 business days before the package is delivered to your front door.
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Q: How I can be sure that I will get my order delivered if I pay you?
For several years since we started to operate our web site we delivered a lot of orders to customers from the entire world. So far they did not have any issues with us. If there is an issue with the order of course we are ready solve the issue in your favour depending on the case.
After all we are a serious company attempting to do business and as such customers are most important to us.
If you have any concerns please let us know and we will be happy to answer all your questions separately.
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Q: Are the items you are selling brand new? Do they have a warranty?
We are happy to inform you that all products we are selling on our web
site are in brand new condition. They come in boxes which have never been
opened or altered. Moreover all products we are selling are coming with 6
months free INTERNATIONAL warranty. If you have any further questions, please do not hesitate to contact us.
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Q: Can you ship my order to my country?
We are happy to inform you that we are shipping all our products worlwide.
This means that we will be happy to send the model you will purchase to
any address anywhere in the world.
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Q: Can I use Mastercard for my online payment?
I am afraid that both of our payment processors are currently unable to process Mastercard payments as it seems that MC has some issues. That's why our payment processors can't process such payments.
If you wish you can pay with your VISA card or if you are unable to do that you can pay with Money Gram, its similar alternatives or bank transfer.
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Q: Where is your company registered? Where are you shipping my order from?
Our company New Luxury Phones Int. is registered in the EU where our office is also located.
All our products are being sent to our customers for shipment directly from our Hong Kong factories.
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Q: How I can order item from you?
Placing your order with us is easy. Just follow the steps listed below:
1. Go to the page of the product you are interested in.
2. Add the product to your shopping basket by clicking on the "Buy now"
button.
3. On the next page you will have the options to proceed to the checkout
and pay for your order or continue shipping if you would like to purchase
more than one item.
4. Once you add all products you would like to purchase with us to your
shopping basket click on the "Your shopping cart" link near to the upper
right corner of the page.
5. Click on the Checkout button.
6. On the next page you should create a new account with us. While
creating your account you should specify the shipping and billing address.
Just follow on-screen instructions till you reach the "Payment Method"
page.
7. Select the method of payment depending your choice. We support online
payments via our secure online payment processors GSPay or FashionPay depending on your choice.
8. Once you selected the payment method of your choice click Continue and
follow on-screen instructions till you reach the page where you have to
enter your credit card details. Submit your payment and make sure to
return to our web site afterwards.
9. You are done. Shortly afterwards you will receive a notice which will
confirm that we accepted your order and it is being processed.
If you have any further questions or comments, please do not hesitate to
contact us.
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